Thousands of Westpac customers are still unable to access their internet banking after the major bank was hit by a mass outage on Monday and Tuesday. Fed-up customers have said they have been unable to access their money for days, leaving them unable pay for essentials like groceries and fuel.
Westpac, along with its subsidiary banks St George, Bank of Melbourne and BankSA, confirmed customers were still facing “further issues” today and apologised for the “inconvenience”. It comes after the four Aussie banks told customers that services had been restored at 4pm on Tuesday.
“We’re aware that customers are experiencing further issues accessing online and mobile banking,” Westpac said in a statement on social media this morning.
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“Our teams are currently working to fix the issue. We apologise for the inconvenience and will continue to share updates here.”
Westpac customers first started reporting issues on Tuesday at around 2pm AEST, with Down Detector showing a spike of more than 3,400 outage reports.
A further spike was reported at 8am this morning, with nearly 1,500 customers reporting issues.
‘Disgraceful’: Westpac customers complain
Disgruntled customers have taken to social media to complain about the ongoing issue.
“Three days in a row that access has been suspended, Westpac. People need access to online banking due to that being the way rent bills and other life necessities are paid for,” one customer said.
“This is disgraceful. I’ve been a loyal customer for almost 30 yrs. I think I’ll be taking my business elsewhere. This doesn’t give us a lot [of] confidence in our security if this can continue to happen.”
Other customers demanded to know what the root cause of the issue was and said they were unable to buy food due to the outage.
“It’s our right as customers to actually get told exactly what is the main issue that’s causing this,” they wrote.
Other customers questioned whether they could be compensated for being unable to access internet banking for days.
“This is beyond a joke now. We deserve to be compensated for this,” one wrote.
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