Residents at one of Rotorua’s pensioner housing blocks say they will not be signing new tenancy agreements until they receive assurances over rental fee increases.
It comes amid confusion and anger regarding Rotorua Lakes Council’s new partnership with Ka Puta Ka Ora Emerge Aotearoa.
The community housing organisation will take over property management responsibilities for the council-provided 152 housing units across six blocks in Ngongotahā, Fenton Park, Glenholme and Westbrook. The council will remain the landlord.
Last August, Rotorua councillors unanimously voted to seek community housing providers for pensioner housing.
The move was aimed at reducing the cost to the general ratepayer and improving the quality of pensioner housing, much of which has become rundown.
Under the partnership, residents will be required to sign a new tenancy agreement with Emerge, which includes raising their rent to market rates from February.
An August council statement announcing the “positive changes” said this would allow “many tenants” to access more government assistance.
Emerge would help ensure tenants received the full benefits they were entitled to, and the council would ensure tenants solely dependent on superannuation were “no worse off financially” for two years, likely by contributing to utility bills.
Neil Evans said he faced the prospect of weekly rent for his Lucas Place bedsit rising from roughly $122 to $320-$420. Despite assurances he would not be left out of pocket, Evans struggled to see how the difference would be covered.
He said the process had left him “on the brink of collapse”.
The pensioner blocks were a “last resort” for many of the tenants, he said.
“We’ve all worked, most over 50 years, and now we’re struggling,” he said.
Evans estimated he would be left with just $200 a fortnight from his superannuation to cover living costs. He believed the increase would lead some residents back into homelessness.
He said most agreed they “would not be signing anything” until they had it “guaranteed” they would not be financially worse off.
Evans agreed to be named for this article. Several other tenants Local Democracy Reporting spoke to at Lucas Place and Kahikatea St shared his views, but did not want to be named.
This included concerns around their treatment during the changeover process.
Residents were invited to a drop-in session on September 4, where they were told the change would be taking place on October 1.
“It was all very sudden indeed,” said Evans. “It felt like enforcement, not consultation.”
Evans and other tenants said it felt like “divide and conquer” tactics, as residents were separated on to different tables.
“They did not treat us with the respect we deserved,” said Evans, who said he had been reduced to tears during the process.
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“They don’t seem to understand,” another person said of the engagement. “They made me feel like I didn’t matter.”
Rotorua Lakes Council said the partnership was “designed to protect and strengthen” Rotorua’s pensioner housing.
“Continuing to rely on $1 million of ratepayer funding subsidy, which is expected to increase, each year to cover actual costs is not sustainable or fair to the general ratepayer,” said infrastructure and assets general manager Stavros Michael.
“By making the portfolio financially viable, we can maintain quality homes and look to increase the supply of pensioner housing in the future.”
Michael said the amount the council would contribute towards utility bills was “not known”, as it will be different for everyone.
Despite tenants being provided with a new rent estimate from Emerge, Michael said work by an independent valuer to assess market rates was “not yet complete”.
Emerge will receive 8.5% of the rent for each tenanted unit to carry out property services duties such as sign-ups, collection, inspections and maintenance.
The October 1 start date has been pushed back. The council said a changeover will be confirmed once “final physical assessments” of the units are completed.
The council and Emerge had held “well-received” community information and one-on-one sessions with residents.
Grey Power Aotearoa secretary Christine Bavister said she understood this might be “distressing” and “cause anxiety” for residents. The group hoped Emerge and the council would work with all relevant bodies to restrict the cost increase on tenants.
They said many of the units had become “rundown” and Emerge could improve the quality of the housing provided.
“We expect Emerge Aotearoa will offer units that are warm, dry and affordable.
“Likewise, this housing will be available to pensioners at a reasonable and affordable rental rate to enable seniors to live in dignity enjoying a comfortable and sustainable quality of life.”
When approached for comment, Emerge said Rotorua Lakes Council was “best placed” to answer questions.
LDR is local body journalism co-funded by RNZ and NZ On Air.
